Project : ReStore Short Description: Retail Operation Help Description: Volunteers are needed to help work in the ReStore Tuesday, Wednesday and Thursday 10:00am-6:00pm; Friday 10:00 am-5:00 pm, Saturdays, 9:00am-5:00pm, WE ARE CURRENTLY ADHERING TO ALL STATE AND LOCAL COVID 19 REGULATIONS AND GUIDELINES. All volunteers MUST adhere to the following guidelines: *All volunteers will be required to self-certify daily that they meet COVID 19 exposure guidelines. DO NOT REPORT TO VOLUNTEER IF YOU ARE FEELING ILL OR HAVE BEEN EXPOSED TO COVID 19. *Volunteers will be asked to assist in helping maintain ReStore cleaning and disinfecting policies. *The safety of our volunteers, employees and customers is our highest priority. We appreciate your help in keeping EVERYONE safe! Volunteer Duties include: Receiving donations, processing of donated items, helping bring customers' merchandise to cars, general customer service. Students & Seniors Welcome. Store Operations Thank you for your interest in volunteering at the Habitat for Humanity of Greater Lowell ReStore! Habitat for Humanity is a non-profit organization whose goal is to eliminate poverty housing and strengthen families and communities by building safe, decent and affordable homes. The ReStore accomplishes that goal in three ways! 1. Provide funds for Habitat for Humanity of Greater Lowell. 2. Provide affordable new and used building materials to our community. 3. Recycle and Reuse materials in order to free up our landfills. Hours of Operation: We welcome individuals and groups of up to 8 volunteers to join us for a day or on a regular basis! Contact Information: Phone: (978) 251-9975 Email: restore@lowellhabitat.org Web: www.myrestorema.org Jerry Pelletier, ReStore Manager- Phone: (978)215-9975 Email: mgrrestore@lowellhabitat.org Diane Taylor- Community Outreach Director Phone: (978)692-0927 Email: outreach@lowellhabitat.org Code of Conduct: One of the ReStore’s missions is to provide a safe, friendly, and professional atmosphere to our customers, staff, and volunteers. We believe everyone should be treated with respect and courtesy. In order to accomplish that goal the ReStore does not tolerate the following: - Verbal abuse, insults, and/or demeaning remarks - Any uninvited physical contact - The display of offensive objects, pictures or gestures - Profanity or vulgarity - Inappropriate clothing - Inactive participation - No smoking on premises Habitat does not allow discrimination based on race, sex, creed or national origin. Discrimination will not be tolerated under any circumstances. **We reserve the right to dismiss anyone from an event or worksite who engages in activities prohibited by this policy and to bar such persons from returning to any events or worksites in the future.** Safety Safety for our customers, staff and volunteers is a major priority at the ReStore. The ReStore is a busy and rewarding environment. Large donations are handled throughout the day as well as power tools and heavy machinery. Anyone acting in an unsafe manner or refusing to abide our safety protocols or code of conduct will be asked to leave. Do not use any equipment or power tools unless properly trained and approved by staff. This includes the following: - Any ReStore Vehicles - Power Tools - Forklift - Any Heavy Equipment Volunteers should arrive at the store in work appropriate clothing. Be prepared to get dirty! This includes the following: - Non Vulgar T-shirts - Non Baggy Clothing - Closed Toed Shoes - No Skirts or dresses WHEN VOLUNTEERING WEAR PROPER FOOTWEAR - NO FLIP-FLOPS PLEASE Personal safety equipment will be provided for all volunteers. Gloves, Safety glasses, masks, and First Aid Kits can be found in our Volunteer Room. We take safety very seriously! Please report any accidents or injuries to staff immediately! General Policies 1. Volunteers must schedule themselves for shifts 2. Always sign in and sign out when volunteering 3. Cell phones are to be used only on breaks 4. No headphones are to be worn during shifts 5. Cleanliness is the responsibility of all volunteers and staff. Please do your part! Store Policies 1. Holds - We do not hold any items unless they are paid for. 2. Sold Items - The ReStore will keep items for up to a week after a customer has purchased an item. - All sold items are taken off the floor and brought to the Pick Up Bay. - The ReStore does offer delivery service at a minimum of $35 but could be more depending on the quantity and location. - If items are not picked up within the allotted time, they go back onto the floor for sale. 3. Pricing - All pricing is non-negotiable! - Pricing is to be handled by staff only. 4. Customer Service - Customer Service is a priority at the ReStore! Everyone should make an effort to be attentive and courteous to our customers. Without our customers, we cannot support our Habitat mission! 5. Donation Receiving - All volunteers are responsible for knowing donation acceptance guidelines. Please refer to posted signage, flyers, or staff members for more information. - All donations are property of the ReStore. - All merchandise must be cleaned, processed, and priced before being put out for sale. - No merchandise may be sold from the back room. - No Customers are allowed in the back room.